Think about a time you went to a well frequented restaurant or bar and you had the best service, what did you do? Probably told a few friends about it and made sure to go back. You may have even asked for the same person to serve you. Now think about a time when you had really rotten service, your waiter or waitress was rude, they forgot things, your order was wrong and overall your experience left you wanting a whole lot more. What did you do then? You more than likely told everyone you knew, you wrote reviews and asked for the manager and swore you would never go back.
We are no different in our appraisal world, especially is we are working with private/personal appraisals. In our office we do estates, divorces, potential listing prices and a lot more and while it is always important to make a good impression while working those personal appraisals are 100% the most important when it comes to good customer service. They are your repeat customers and they are the ones who will talk about you to friends and neighbors if they ever need an appraiser.
Yes, we won’t always get it right and we cannot make everyone happy but when you do the work comes to you. And if it’s possible, if there is a bad taste left for a client going the extra mile in talking to them and explaining how you got to your final number can go a long way. It’s all about taking time and being up front about information.